Image: The Verge
A New York judge has determined that SiriusXM’s “long and burdensome” cancellation process is illegal. In a ruling on Thursday, Judge Lyle Frank found SiriusXM violates a federal law that requires companies to make it easy to cancel a subscription.
The decision comes nearly one year after New York Attorney General Leticia James sued SiriusXM over claims the company makes subscriptions difficult to cancel. Following an investigation, the Office of the Attorney General found that the company attempts to delay cancellations by having customers call an agent, who then keeps them on the phone for several minutes while “pitching the subscriber as many as five retention offers.”
As outlined in the ruling, Judge Frank found that SiriusXM broke…